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witekgb
Posts: 3
Joined: Tue Apr 23, 2019 8:36 pm

Updater.exe log/debug file

Tue Apr 23, 2019 8:46 pm

Is there a way to get debug information from updater.exe? We are having a problem trying to troubleshoot why our updater is not working properly - it always says the software is up to date when it's not and we cannot figure out why it says this without looking at some kind of a debug file to troubleshoot what steps the updater has gone through. Any help is much appreciated.
Catalin
Posts: 6506
Joined: Wed Jun 13, 2018 7:49 am

Re: Updater.exe log/debug file

Wed Apr 24, 2019 2:55 pm

Hello and welcome to Advanced Installer forums,

In order to achieve this, you can open your "Updates Configuration" project, go to "Update Installer" tab and then use the following command line in the "Command line:" field:

Code: Select all

/L*V "log_file_location"
Also, in what regards your problem, at a first sight, I would say that this is caused by a wrongly configured "Update Installed Detection" (see "Update Installed Detection" tab).

Hope this helps.

All the best,
Catalin
Catalin Gheorghe - Advanced Installer Team
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koutnypetr
Posts: 10
Joined: Mon Jan 22, 2024 3:27 pm

Re: Updater.exe log/debug file

Thu Jan 25, 2024 2:52 pm

Hi,

I am facing similar issue and provided advice is not enough. I have had an issue in my update file but since I run my updater silently, I was not able to find any log and suggested solution applies on a specific update. But since updater is having issues even finding an installer, we do need some kind of another log. Where can we find it please?
Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Updater.exe log/debug file

Mon Jan 29, 2024 1:10 pm

Hello,

I believe I responded to a similar question you asked here.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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