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DiegoCP
Posts: 139
Joined: Fri Jan 23, 2015 1:02 pm

Uninstall Stuck on Searching Related Applications

Fri Mar 01, 2024 11:20 am

Hello!

I have an specific issue in a custumer where he cant uninstall, because it keep on getting Stuck on this screen "https://ibb.co/LJLSbNt" - Searching for Related Applications. We have no idea why this happening and we have no logs.

Do you have any idea why this is happening?


Thank you for your support!

Best Regards,
Diego Nóbrega.
Catalin
Posts: 6506
Joined: Wed Jun 13, 2018 7:49 am

Re: Uninstall Stuck on Searching Related Applications

Mon Mar 04, 2024 4:46 pm

Hello Diego,

That message makes me thing that the FindRelatedProducts Standard Action is hanging.
older or newer versions of the package are searched. If an older version is found, its Product Code is placed in the "OLDPRODUCTS" property
What I would advise here would be using a tool such as the following offered by Microsoft:

Fix problems that block programs from being installed or removed

Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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