yuan8289840
Posts: 2
Joined: Mon Jan 22, 2024 4:33 pm

Unsupported 16-bit application

Mon Jan 22, 2024 4:41 pm

Why is this error prompted when the installation package is 32-bit? When opening the installation package

Catalin
Posts: 6506
Joined: Wed Jun 13, 2018 7:49 am

Re: Unsupported 16-bit application

Mon Jan 22, 2024 4:51 pm

Hello and welcome to our forums,

If possible, could you please provide a screenshot of the error you are encountering?

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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yuan8289840
Posts: 2
Joined: Mon Jan 22, 2024 4:33 pm

Re: Unsupported 16-bit application

Tue Jan 23, 2024 2:19 am

Catalin wrote:
Mon Jan 22, 2024 4:51 pm
Hello and welcome to our forums,

If possible, could you please provide a screenshot of the error you are encountering?

Best regards,
Catalin
The program or feature "\XXXXXXXXXX\XXXX.exe" cannot start or run because it is not compatible with 64-bit versions of Windows. Please contact the software vendor to inquire about a version compatible with 64-bit Windows.

The package I chose is 32-bit

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Unsupported 16-bit application

Mon Jan 29, 2024 10:58 am

Hello,

I'm not sure why this happens.

To assist us in conducting a thorough investigation of this issue, we kindly request that you send us the .AIP (project setup) file and a download link for your setup package via email to support at advancedinstaller dot com.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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