gopinathrbe
Posts: 4
Joined: Fri Sep 22, 2023 8:14 am

Uninstallation error

Fri Sep 22, 2023 8:31 am

I have attached the installer project created with the latest version, 21.0.1, on Windows 11. I am facing the following issue: after installing using a command line (Test.App.exe /exenoui /qn), uninstalling from 'Programs and Features' shows the following error message.
Attachments
Test.App.aip
File doesn't have any resource referenced.
(33.29KiB)Downloaded 211 times
errormessage.png
errormessage.png (9.17KiB)Viewed 15647 times

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Uninstallation error

Tue Sep 26, 2023 9:08 am

Hello and welcome to our forums,

Thank you for bringing the issue to our attention.

I've been able to reproduce it. It seems to be generated by the Enhanced User Interface option from the Themes page.

I have forwarded this to our development team and this will be fixed in a future version of Advanced Installer. As soon as the fix will be released we will notify you.

We understand the impact it has on your experience, and we are committed to delivering a resolution as quickly as possible.

We apologize for the inconvenience and appreciate your patience.

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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gopinathrbe
Posts: 4
Joined: Fri Sep 22, 2023 8:14 am

Re: Uninstallation error

Tue Oct 31, 2023 6:49 am

Is it fixed in the latest release?

Liviu
Posts: 1026
Joined: Tue Jul 13, 2021 11:29 am
Contact:  Website

Re: Uninstallation error

Tue Oct 31, 2023 11:20 am

Hello,

We will let you know when this issue is resolved.

Most likely, the fix will be included in our next release (v21.2).

Best regards,
Liviu
________________________________________
Liviu Sandu - Advanced Installer Team
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Catalin
Posts: 6506
Joined: Wed Jun 13, 2018 7:49 am

Re: Uninstallation error

Thu Nov 16, 2023 3:37 pm

Hello,

This has been fixed in version 21.2 of Advanced Installer.

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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gopinathrbe
Posts: 4
Joined: Fri Sep 22, 2023 8:14 am

Re: Uninstallation error

Fri Dec 01, 2023 7:45 am

The output .exe has been detected as virus by Kaspersky Antivirus
Attachments
virusdetection.png
virusdetection.png (11.68KiB)Viewed 9324 times

Catalin
Posts: 6506
Joined: Wed Jun 13, 2018 7:49 am

Re: Uninstallation error

Mon Dec 04, 2023 1:25 pm

Hello,

Most likely, this is a false-positive detection.

What I would suggest is adding the output folder in your project as an exception to Karspersky and then, before delivering the setup to your clients, submit the file for whitelisting - this shouldn't take much considering it's a false positive.

Hope this helps!

Best regards,
Catalin
Catalin Gheorghe - Advanced Installer Team
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