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byjwest
Wed Dec 19, 2018 10:06 pm
Forum: Common Problems
Topic: Cannot find and remove a launch condition
Replies: 1
Views: 4947

Cannot find and remove a launch condition

I have an installer that was originally created with AI 7.5.2 around 2012. I'm currently running AI 12.7.2. The installer has been upgraded over the course of 5 or 6 years and has worked well. I have a user who is getting the following message: “XXXX cannot be installed on systems without Microsoft ...
byjwest
Fri Feb 12, 2016 6:56 pm
Forum: Common Problems
Topic: AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path
Replies: 6
Views: 12894

Re: AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path

Would it help if I emailed you a copy of the .aip before and after the save?
byjwest
Fri Feb 12, 2016 5:20 pm
Forum: Common Problems
Topic: AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path
Replies: 6
Views: 12894

Re: AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path

Everything in the build is on the C: drive of my local machine. The only thing I changed was AI. I went back to using 11.1 (on a different machine) which works fine. With 12.7.1, if I load the project and build it, the resulting assembly has the dev machine path hard coded. If I save the project the...
byjwest
Thu Feb 11, 2016 11:20 pm
Forum: Common Problems
Topic: AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path
Replies: 6
Views: 12894

AI 12.7.1 - Codebase Values suddenly hard coded to my dev machine path

A few days ago I upgraded to Advanced Installer 12.7 from Advanced Installer 11.8. I rebuilt all of my AI projects by loading, building and then saving each of my .aip files. A test user complained that the installer was no longer working properly. Upon further investigation I discovered that the .n...
byjwest
Wed Feb 10, 2016 11:37 am
Forum: Common Problems
Topic: Digital signature problem: Error 1330 / 266 on disk1.cab
Replies: 3
Views: 15525

Re: Digital signature problem: Error 1330 / 266 on disk1.cab

I updated to AI 12.7 and installed the Win 8.1 SDK to get the latest signtool and it seems to have worked.
byjwest
Fri Feb 05, 2016 3:08 pm
Forum: Common Problems
Topic: Digital signature problem: Error 1330 / 266 on disk1.cab
Replies: 3
Views: 15525

Digital signature problem: Error 1330 / 266 on disk1.cab

A user of mine is having a problem installing my software. He gets the following error when he tries to install: Product: MyProgram -- Error 1330: Cabinet file c:\users\username\AppData\Roaming\MyCompany\MyProgram\install\disk1.cab has an invalid digital signature. Error 266 was returned by WinVerif...
byjwest
Sat Aug 18, 2012 5:38 pm
Forum: Common Problems
Topic: Office 2013 support in Launch Conditions
Replies: 1
Views: 5662

Office 2013 support in Launch Conditions

The "Installed Office Application" check box on the Launch Conditions -> Software page allows me to specify a minimum version of Excel 2010 but the condition fails on a machine with Office/Excel 2013 (aka Office 15) installed. I have only been able to see this on a machine running the x64 version of...
byjwest
Tue May 08, 2012 8:31 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

I believe I have discovered what it going on. I asked about this weird behaviour in the Excel developers forum over at MSDN and was told that Office 2010 can be downloaded as a try and then buy package from the MS website. Users are encouraged to use the new MS Click To Run (CTR) technology that ins...
byjwest
Thu May 03, 2012 1:50 am
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

Thanks. I have sent the user a fresh build using the latest version of AI. Fingers crossed.
byjwest
Tue May 01, 2012 8:57 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

The user has indicated to me that he was trying to install the x86 / 32-bit version of our software and so the original question remains: Why is the launch condition (Min Excel version = 2003) failing to detect that the user has Office 14 (Excel 2010) installed?

Thanks.
byjwest
Tue May 01, 2012 8:11 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

I'm starting to think that they may have tried to install the 64-bit version of our software on a machine with 32-bit Office. I have sent the user a message asking them to confirm this given that his registry looks pretty straightforward. I'll wait to hear back from the user so I don't need a respon...
byjwest
Tue May 01, 2012 3:39 am
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

I have sent the user a diagnostic program to dump the contents of the various registry sections relating to Excel. I'll report back here when I get the results. Hopefully it will lead to a clue as to why the built-in launch condition isn't picking up on the fact that Excel 2010 is installed on the u...
byjwest
Mon Apr 30, 2012 9:42 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

Shouldn't Excel 11 be located in HKLM\SOFTWARE\Wow6432Node\Microsoft\Office\11.0\Excel\InstallRoot\Path on a Winx64 machine? Also, if the user has Excel 2010, then wouldn't the only sub-key underneath Microsoft\Office\11.0 be "common"? On my machine running Winx64 and Excel 2010 x64, HKLM\SOFTWARE\M...
byjwest
Mon Apr 30, 2012 9:28 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Re: Launch condition failing: Excel Min Ver 2003-User has 20

Will do. Thanks.
byjwest
Thu Apr 26, 2012 10:14 pm
Forum: Common Problems
Topic: Launch condition failing: Excel Min Ver 2003-User has 2010
Replies: 9
Views: 33905

Launch condition failing: Excel Min Ver 2003-User has 2010

I'm currently using AI 9.0.1 My x86 installer is using a launch condition that appears to be failing on one of my user's machines. The launch condition is "Installed Office Application -> Microsoft Excel, Minimum Version 2003" When the user launches the installer bootstrapper they receive the follow...

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