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bygcamley
Tue Feb 23, 2021 2:17 pm
Forum: Common Problems
Topic: Installer not working for 1 user
Replies: 1
Views: 4357

Installer not working for 1 user

We have an installer which just one customer is unable to run. The user had an earlier version of the same product which was installed successfully. After removing the old version, the new version does not install. On investigation, the old version seemed not to have uninstalled properly so the user...
bygcamley
Mon Feb 22, 2021 4:11 pm
Forum: Common Problems
Topic: Broken Microsoft download links
Replies: 2
Views: 4983

Broken Microsoft download links

I have discovered specifically in AI 14.4.2 and 17.3 that the following 4 download links are broken: - SQL Server Native Client 2012 SP3 x64 https://download.microsoft.com/download/3/6/1/3610D28C-D02D-4663-A850-CB77A24A5361/ENU/x64/sqlncli.msi SQL Server Native Client 2012 SP3 x86 https://download.m...
bygcamley
Tue Sep 08, 2020 11:19 am
Forum: Building Installers
Topic: Extended Validation Certificates and remote building
Replies: 1
Views: 4781

Extended Validation Certificates and remote building

We build our installers nightly on a remote server and we are looking to use an Extended Validation certificate. From reading various discussions on the internet it looks to me like we have to have a USB device plugged in during the build and somebody has to enter the token password at least one. I ...
bygcamley
Mon Oct 21, 2019 3:49 pm
Forum: Common Problems
Topic: AI_AiBackupImmediate failing using AI 14.4.2
Replies: 1
Views: 7203

AI_AiBackupImmediate failing using AI 14.4.2

Hi, As far as I can tell AI_AiBackupImmediate is failing during a product upgrade at the point where it is taking a backup before removing the previous installation of the same product. This is happening for only one customer and I need to find a way around the problem. I am attaching the verbose lo...
bygcamley
Fri Jun 30, 2017 12:04 pm
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

For the record I contacted AVG and they confirmed there was no virus and corrected their DB in a new update and now the builds are working again
bygcamley
Fri Jun 23, 2017 11:30 am
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

I have a video that shows that after removing ExternalUI.exe a repair results in AVG immediately flagging the file.

The zipped AVI is 43MB, too large to attach.
bygcamley
Thu Jun 22, 2017 11:30 am
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

This problem persists and is causing disruption to our business.
Are Caphyon looking into this problem?
bygcamley
Mon Jun 19, 2017 4:18 pm
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

This is getting stranger. Maybe it is an AVG bug. When Windows Explorer has the folder open that contains the ExternalsUI.exe then AVG immediately reports it and removes it. However if Windows Explorer is not viewing the file and I scan the file then AVG says it is fine but as soon as I open the fol...
bygcamley
Mon Jun 19, 2017 1:32 pm
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

From VirusTotal FAQs A given antivirus in VirusTotal detects a file and its equivalent commercial version does not VirusTotal antivirus solutions sometimes are not exactly the same as the public commercial versions. Very often, antivirus companies parametrize their engines specifically for VirusTota...
bygcamley
Mon Jun 19, 2017 1:20 pm
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

I would suggest that VirusTotal is not using the latest version of AVG as AVG is definitely rejecting the file every time I repair the installation. The problem is not limited to our build server or to only new builds. One of our managers uses the latest AVG and reports that it started to reject ins...
bygcamley
Mon Jun 19, 2017 12:23 pm
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

We are using AVG Business Edition version 3556
Virus database version 4769/14577 (19 June 2017 09:38)
bygcamley
Mon Jun 19, 2017 11:45 am
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

Re: AVG 13.0.0 reports trojan in installer

I performed a scan of all contents of Program Files use AVG with latest updates. AVG reported the same trojan in a Caphyon file ExternalUI.exe. I guess this is included in the installer and so throws the same false positive. I repaired AI 13.6 installation and immediately AVG reported the same probl...
bygcamley
Fri Jun 16, 2017 9:32 am
Forum: Common Problems
Topic: AVG 13.0.0 reports trojan in installer
Replies: 24
Views: 71490

AVG 13.0.0 reports trojan in installer

2 days ago we upgraded AVG to 13.0.0. Since then the output from Advanced Installer 13.6 has been reported by AVG as carrying 'Trojan horse SCGeneric1.CORO'. No other changes occurred on the server. We clearly have to ensure our installers are clean so we cannot simply exclude the file from AVG. Can...
bygcamley
Tue Jan 03, 2017 4:14 pm
Forum: Feature Requests
Topic: Suggestions for predefined prerequisites
Replies: 79
Views: 3498676

Re: Suggestions for predefined prerequisites

I would like AccessRuntime 2016 x86 and x64 added to the prerequisites.

If anybody knows the static download links for these it would be useful in the short term until they are added to AI
bygcamley
Tue Jul 07, 2015 9:33 am
Forum: Common Problems
Topic: Chained prequisites not allowed from/to repository
Replies: 5
Views: 7777

Re: Chained prequisites not allowed from/to repository

On further investigation I see that the prerequisites repository is not what I thought it was. It stores an aip file describing the prerequisite but not the msi file itself. What I'm after is a relocatable store of the chained MSI files so I can build the same installer on 2 PCs with different folde...

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